ORDER POLICIES

FOR LOCAL DELIVERY:

  • Third-party delivery: All deliveries are fulfilled through our trusted third-party delivery partner, between 9 am - 4 pm. 
  • Mobile number required: The phone number you provided at the time of order will be used for delivery and text tracking updates. You can find this number in your confirmation email. To ensure you receive these updates, please make sure it is a mobile number. If you need to update it, please email us at orders@birdsblack.com.
  • Recipient must be contactable: The recipient must be contactable at the provided phone number. We strongly recommend letting gift recipients know a delivery is coming.
  • If the recipient is unreachable: When possible, orders may be left with building reception or in a safe spot inside the building. Otherwise, a redelivery fee will apply.
  • Fresh, made-to-order pies: Because every pie is baked fresh for your order, all sales are final. 

FOR STORE PICKUP:

  • Pickup orders must be collected on the reserved date chosen at checkout.
  • Orders not collected on the reserved date are considered forfeited and will not be refunded.
  • Orders will be available for pickup anytime during store hours on the date reserved only. View our store hours and location here.

ORDERS PLACED AFTER 12 PM:

  • Orders placed after 12 pm for next day pickup or delivery will not be fulfilled.
  • Because our kitchen is closed on Sundays, orders must be placed by 12 pm Saturday for Monday availability.

REFUNDS:

  • Please note all of our pies are made fresh to order, just for you!
  • Accommodations for order cancellations will be reviewed on a case by case basis. All sales are final within 48 hours of the order fulfillment date. 

QUESTIONS?

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