Frequently Asked Questions

How do I order a whole pie?

Click ORDER PIE in the navigation menu at the top of our website to access our current menu.

FOR PICKUP IN STORE: Orders must be placed by 12 pm the day before your desired pick up date (48 hours required for Monday pickups). Orders are available for pickup anytime during store hours on the chosen pick up date. Orders not picked up on the chosen order date are considered forfeited.

FOR LOCAL DELIVERY: Next day delivery is available for most of Brooklyn, Queens and Manhattan. Orders must be placed by 12 pm the day before your desired delivery date (48 hours required for Monday deliveries).

Orders are delivered between 9 am and 4 pm. We cannot guarantee a specific delivery time within this window. If you require delivery by a specific time, we recommend ordering your pie a day ahead of time. It will still taste delicious the next day—see our Storage & Reheating Instructions for more information.

FOR ON-DEMAND DELIVERY: We are available on Grubhub, Doordash, Seamless, and Caviar in Brooklyn—select products only. Unfortunately this service is not available city-wide.

FOR NATIONWIDE SHIPPING: We offer nationwide shipping via Goldbelly.

What size are your pies?

Our whole pies are 10" and typically serve 8-10 people.

For weddings, catering, special events, and wholesale orders, we offer mini 3" pies that are a perfect handheld personal size, ideal for sampling and gifting.

How do I store and reheat my pie?

Pies do not need to be refrigerated immediately, but should be refrigerated if not eaten or served within 24 hours of purchase.

Pies can be refrigerated in the box and will last up to 5 days. Bring to room temperature a few hours before serving. Our pies are also delicious served chilled!

For more information on freezing or reheating pies, please visit our Storage & Reheating Instructions page.

What is your local delivery policy?

All deliveries are fulfilled through our trusted third-party delivery partner, between 9 am - 4 pm. 

Mobile number required: The phone number you provide when placing an order will be used for delivery and text tracking updates. To ensure the recipient receives these updates, please make sure it is a mobile number. The phone number you provided will be in your confirmation email—if you need to update it after placing an order, simply reply to the confirmation email.

Recipient must be contactable: The recipient must be contactable at the provided phone number. We strongly recommend letting gift recipients know a delivery is coming.

If the recipient is unreachable: When possible, orders may be left with building reception or in a safe spot inside the building. Otherwise, a redelivery fee will apply.

Drivers are given the following instructions: 'Call the recipient when you arrive. Items can be left with doorman (if available) if unable to contact recipient. DO NOT leave items unattended.'

Can I have my whole pie sliced?

To maintain product integrity, we do not slice whole pies that have been pre-ordered.

Do you take reservations?

Our Brooklyn pie shop is a counter service establishment with plenty of first-come, first-served seating available. We do not take reservations during regular business hours.

Do you cater events or weddings?

We do! A large order of 10 or more whole pies qualifies as a catering order. We also offer mini 3" pies for special events.

Please visit our Weddings + Catering + Special Events page for more information.

To place a catering order, email us at orders@birdsblack.com

Do you sell pies wholesale?

Yes! We are proud to offer our signature and seasonal handmade pies to quality retailers and restaurants in New York City and the greater metropolitan area.

We currently offer 10" whole pies, 8" whole pies, 3" mini pies, and pie by the slice.

If you are interested in setting up a wholesale account, please email us at: wholesale@birdsblack.com

We offer delivery in the NYC metro area, or you may pickup in person in Brooklyn.

I'd like a donation for my fundraiser, who do I contact?

We are proud to participate in fundraisers whenever possible, please send an email to info@birdsblack.com with your request.